Introduction and Our Commitment

At GlowOnHub, we understand that choosing blockchain education means trusting us with your personal information. This privacy policy explains how we collect, use, and protect your data when you interact with our services at glowonhub.com.

We operate under Thai privacy laws while serving students globally. Our approach focuses on transparency — we want you to understand exactly what happens to your information and why we need it.

Information We Collect

When you engage with our blockchain education programs, we collect information in several ways:

• Account Information: Name, email address, phone number, and educational background when you register for courses
• Learning Data: Course progress, assignment submissions, quiz results, and participation in discussions
• Technical Information: Device type, browser information, IP address, and how you navigate our learning platform
• Communication Records: Messages you send to instructors, support requests, and feedback you provide
• Payment Information: Billing details processed securely through our payment providers (we don't store complete credit card numbers)

We also collect information when you attend our webinars, download resources, or participate in our blockchain community discussions.

How We Use Your Information

Your information serves specific purposes that directly benefit your learning experience:

We also use aggregated, non-identifying data to improve our blockchain curriculum and understand learning patterns across our student community.

Data Sharing and Third Parties

We limit data sharing to essential service providers who help us deliver quality blockchain education:

• Learning Management System: Our platform provider processes your learning data to deliver course content and track progress
• Payment Processors: Secure payment handling for course fees and certification costs
• Email Services: Course updates, assignment reminders, and educational newsletters
• Analytics Providers: Help us understand how students use our platform (data is aggregated and anonymized)
• Certification Bodies: When you earn blockchain certifications, we share relevant achievement data with accrediting organizations

All third parties sign data processing agreements that restrict how they can use your information. We never share your data for marketing purposes without explicit consent.

In cases of legal requirements or court orders, we may be required to share information with Thai authorities or other jurisdictions as legally mandated.

International Data Transfers

Since we serve blockchain students globally, your data may be processed in different countries. Our primary servers are located in secure data centers with appropriate safeguards.

When we transfer data internationally, we ensure:

• Adequate protection through recognized data transfer mechanisms
• Contractual protections that meet international privacy standards
• Regular security assessments of our international service providers
• Compliance with Thai Personal Data Protection Act requirements for cross-border transfers

Your Privacy Rights

You have significant control over your personal information. Here's what you can do:

• Correction Rights: Update incorrect information in your profile or contact us to correct errors in your learning records
• Data Portability: Download your course progress, certificates, and learning achievements in a standard format
• Deletion Requests: Ask us to delete your account and associated data (note: we may need to retain some records for certification verification)
• Processing Restrictions: Limit how we use your data while maintaining access to your courses
• Marketing Opt-out: Unsubscribe from educational newsletters and promotional emails while keeping essential course communications

To exercise these rights, email us at contact@glowonhub.com with your request. We typically respond within 10 business days and provide most requested information within 30 days.

Data Security and Protection

Protecting your information is fundamental to our blockchain education mission. We implement multiple layers of security:

• Encryption: All data transmissions use TLS encryption, and sensitive data is encrypted at rest
• Access Controls: Staff access to student data is limited based on job requirements and regularly reviewed
• Regular Backups: Your learning progress is backed up securely to prevent data loss
• Security Monitoring: Continuous monitoring for unauthorized access attempts and security threats
• Regular Updates: Our systems receive security updates and patches promptly
• Incident Response: Clear procedures for handling any potential data breaches

Despite these measures, no internet-based service is completely secure. We recommend using strong, unique passwords and enabling two-factor authentication when available.

Data Retention Periods

We keep your information for different periods based on its purpose:

• Active Account Data: Maintained while your account is active and for 2 years after your last course activity
• Course Records: Learning progress and grades kept for 7 years to support certification verification and career development
• Payment Records: Financial transaction data retained for 7 years as required by Thai accounting regulations
• Communication Records: Support conversations and feedback kept for 3 years for service improvement
• Marketing Data: Deleted within 30 days of unsubscribing from promotional communications

After retention periods expire, we securely delete your data unless legal requirements mandate longer retention.

Cookies and Tracking

Our learning platform uses cookies to enhance your educational experience:

• Essential Cookies: Required for login, course navigation, and basic platform functionality
• Preference Cookies: Remember your language settings, course bookmarks, and display preferences
• Analytics Cookies: Help us understand how students use our platform to improve the learning experience
• Performance Cookies: Monitor platform speed and identify technical issues

You can control cookies through your browser settings, though disabling essential cookies may limit platform functionality. We don't use cookies for advertising or sharing data with advertising networks.

Changes to This Policy

We update this privacy policy when our practices change or new regulations require adjustments. When we make significant changes, we'll notify you through:

• Email notifications to your registered address
• Prominent notices on our learning platform
• Updates in your student dashboard

We encourage you to review this policy periodically. Continued use of our services after policy updates indicates acceptance of the changes.